An entrepreneur, publisher, and customer experience specialist, she is the founder of ENS Publishing (Éditions Nouveau Siècle LLC), a company she established in 2000 to support authors through publishing, promotion, and creative development. Through her leadership, ENS Publishing has produced and promoted multilingual works across English and French markets, with expanding reach into Spanish, offering services across e-book, print, and audiobook formats.
With over 20 years of professional experience, she complements her entrepreneurial work with a strong background in customer service, call center operations, billing support, and compliance. Her expertise in managing client relationships, resolving complex issues, and improving operational efficiency has strengthened both her business and the authors she supports.
She is recognized for her ability to combine creativity with structure—guiding authors through the publishing process while maintaining high standards in customer care and business operations. Her work reflects a commitment to storytelling, cultural reach, and empowering voices through accessible publishing platforms.
