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Ms. Valerie Mercado


About Me

I am married and have a teenage son. I grew up in Miami Beach on Hibiscus Island on McArthur Causeway across from the Port of Miami. I started working in the hospitality industry right out of high school and realized I had a talent for client interaction. After several years of working in the hotel industry, I made my way into the non-profit sector as a fundraiser and event planner for American Diabetes Association, Juvenile Diabetes Research Foundation, American Heart Association and the American Red Cross. In 2005, after our son was born, I changed careers and decided to work in the private sector and started working for 911 Restoration in Sunrise Florida. It isn't just a job. Seeing families going through such a traumatic situation as a water damage, fire or mold remediation, I felt their frustration and pain. As a 24/7 emergency service company, I am constantly talking with clients and walking them through the process. I am humbled by our customers stories and I am joyful that we can provide our clients with a fresh start.   

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