My name is Natalia Colón-Morales. I am a Puerto Rico native who moved to New York seven years ago and decided to make Pittsburgh, PA my home in 2014. I am extremely passionate about contributing to small businesses (local and foreign), supporting their teams to reach high-standard service goals. I created this company because I have always felt the service and hospitality industries need to change from focusing on only increasing revenue to creating a positive environment that will increase profits. There is a huge disconnect across the industry between owners, managers, and line level employees that causes high turnover, decrease in service quality, and high expenses. After graduating with a BA in Hotel & Restaurant Administration from the University of Puerto Rico, an MBA in Hospitality Management from South University, and working in the Service and Hospitality industries for over 12 years, I have noticed that there is not a lot of emphasis and information on how service quality can maximize revenue, boost employee morale, and give your business and team a better chance at success. At Global Service & Hospitality Consulting, we are dedicated professionals who can pin-point the impact service quality is having within your operation, create a strategic plan that addresses the issues, and provide tools to help you and your team reach high-standard service goals. We are a small business just like yours! Unlike big companies, we understand that not every business has the same goals and budget. Customizing every project to fit our clients financial reality and expectations is where we strive so you can thrive. We exist to change the industry, "one small business at a time"
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