Trusted, established Industry Leader to an incredibly successful in-sourced Call Center Operation at Allied--a national healthcare solutions company that works with organizations who choose to take control of their healthcare. The Call Center Operation at Allied offsets and reduces real-estate expenses by deploying agents in virtual office locations within the United States. I, along with my colleagues have built a contact center that continues to drive exceptional service levels while providing world class service and fostering an employee work/life balance.
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