For me, leadership means believing in and respecting human dignity. It means listening, inspiring and encouraging, being attentive, and upholding a rewarding culture. It means comprehensive management that constantly focuses on quality. Great nurse leaders, be they upper-level executives, administrative directors, or managers—I consider these roles complementary—instill within their staffs a common vision in which high-quality patient care is key. Nursing leadership should be customer-oriented. Genuine customer orientation means considering patients holistically rather than solely in terms of their illnesses.
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